Archive for the ‘Enterprise and Social Implications’ category

Rules to Compete in the Enterprise Software Game

April 30, 2012

Guest Blogger: Rohit Ghai

Rohit Ghai, Head of Products, IIG Division

Are you worthy?

To play in the enterprise you must be worthy…. So it is with enterprise software as well. In addition to enterprise worthy support, enterprise worthy services one has to build enterprise worthy product in order to even be in the consideration set.

Before I get to the traits of enterprise software lets look at the typical traits of a corporation that we deem to be an “enterprise”:

  • Some things are really BIG. These organizations are giants – think really really BIG footprints. A big digital footprint (think vast quantities of data produced and consumed), a big carbon footprint (think big data centers, big factories, big operations, reams and reams of paper pervading thousands of business processes), a big geographical footprint (think a global organization with offices and people all across the world) and finally a big customer footprint (think thousands of customers across different segments and geographies using the company’s products or services).
  • Some things are really small. These organizations have extremely small tolerance for brand or reputation degradation (think floors full of lawyers and compliance maniacs even in unregulated industries), miniscule tolerance for downtime or business discontinuity (think people obsessing over the next flood in Thailand), very little patience in terms of time to value (think constant flux and a breakneck pace of change), a pretty small shared context (think thousands of people touching different parts of the elephant but no one sees the elephant) and finally a very small degree of homogeneity (think people of all ages, cultures, backgrounds and preferences).

So its pretty straight forward: to be enterprise worthy – you have to be able to handle (more…)

Next Generation Enterprise Support

April 23, 2012
Michael Montoya, Head of Support, EMC IIG

Michael Montoya, Head of Support, EMC IIG

Guest Blogger: Michael Montoya

I have spent the past 20 years of my career working in several technical support capacities, in roles ranging from supporting enterprise IT environments to customer product support. Over that time, I have witnessed and taken part in the transformation of support teams as the application, use and user dependency upon technology have transformed. These changes have been primarily driven by the dynamics of a more sophisticated user and a shift in delivery toward the Cloud. Throughout these changes, the defining aspect of excellent technical support has remained the same: great people capable of helping customers. The operative words here are (more…)

3 Critical Areas to be an Enterprise Worthy Software Company

April 19, 2012

Megatrends like Social, Big Data, Cloud and mobile are driving fundamental shifts in the business in this Post PC era.  One of those shifts is around the consumerization of IT where the user is in control of the devices and the applications they use to be more productive.  User experience is of paramount importance and the message is clear.  Users will not put up with complex user interfaces and find alternatives to enhance productivity by self-provisioning apps in the cloud.  As I’ve said before, a software company cannot be successful unless they minimize friction in the user experience.  The user gene must be developed in every software organization.

However, IT still remains a critical constituency within an organization.  Many that started from the consumer side of the house like Google have had some hiccups in catering to the CIO.  Three key areas must be evaluated closely when a software vendor claims to serve the enterprise.  They are around how a software company provides support for the enterprise, how a software company builds products for the user, but keeping in mind enterprise requirements, and how a software company enables an ecosystem of services, education and training for an enterprise.  What I thought would be valuable is for some of the leaders in EMC to discuss how they think of these very serious enterprise needs.  I’ve asked Mike Montoya, our head of support, Rohit Ghai, our head of products, and John O’Melia, our head of services to impart some wisdom on each of these areas on what it takes to effectively serve an enterprise while still ensuring that the user is who the software is designed for.

Hope you enjoy the 3 blogs that each of these very talented individuals have been kind enough to contribute to my blog.

6 Behaviors Large Enterprise Software Firms Can Learn From Startups

April 2, 2012

Being in Silicon Valley, working for a large software company, and conditioned to be paranoid about the next big thing, I often reflect on what large software providers can learn from the startup mentality.  Tech startups are a truly admirable bunch, a critical part of our fabric and a great source of inspiration for creative ideas.  Yes, they do lack a lot of critical ingredients that large enterprises look for in a technology company; but there are several areas where large enterprise software companies can benefit from the startup thinking.  Here are a few: (more…)

Social Content Governance: Who Provides It? How should it be Provided?

May 13, 2010

The Enterprise Content Management (ECM) industry has gone through significant transformations over the course of the past decade.  A seminal event that got ECM on the mainstream map was the Enron debacle a few years ago, followed by Sarbanes Oxley, followed by Federal Rules of Civil Procedure changes that occurred in late 2008. My point is that a series of events increased the need for better information governance, and the logical suppliers were those that provided information management capabilities using their ECM technologies. 

It can be argued right now that information governance as a market might even be a larger addressable market than the ECM market over the next few years, largely because of increased regulation and significant exposure to organizations from mismanagement and poor governance of information. 

But I think there is a larger problem that needs to be solved by these information governance initiatives: the need for governance of the social content  is starting to be generated within organizations at a very rapid pace. Wikis, ad hoc collaborative content, microblogs, and blogs like these typically don’t have good governance policies enforced around them. Those suppliers that provide solutions to address this problem will find themselves in high demand. Those that don’t effectively position themselves for it will be at a great disadvantage due to the rapid growth of social business content. 

Coming up with effective solutions won’t be easy, however. If usability and governance aren’t completely balanced, enforcement will be nearly impossible to achieve. Given the popularity and proliferation of cloud-based models in social computing, it might be an ideal time for the ECM vendors to bring about information governance capabilities as a cloud service.  Furthermore, it will be imperative for (more…)


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