Posted tagged ‘Documentum’

Access and Share Content – Anytime, Anywhere, Any Device

July 16, 2012

In my last post, I started a theme I will continue to address on helping individuals be more productive while ensuring IT’s requirements for security and compliance – what I call, “trust.”

As you know EMC completed the acquisition to acquire Syncplicity to help us truly enable Productivity to meet trust for serious business transformation.

Check out this interview with Chris Preston to learn more.

Offer: Try a 30-day Free Trial of Syncplicity Business Edition

Productivity and Trust, No Longer Mutually Exclusive

June 18, 2012

In the Post-PC era, organizations are increasing facing the pressure to choose between serving the needs of the user to be productive, versus IT’s need to ensure overall safety of information. Productivity and safety have fundamentally been at odds for a very long time.  However, if organizations are able to achieve the right balance of catering to the needs of the user and IT, great transformations occur.  These transformations occur not only in business and IT, but also in individuals to drive great outcomes.

Additionally, user work patterns and expectations are changing very dramatically.  Today’s user expects instant access to any information regardless of where they are, or which device they are using.  They also have little tolerance for poor user experiences.  They want to be able to share the information with others within and across firewalls.  Organizations are becoming artificial boundaries.

Lastly, it is far too expensive for IT to move content from different repositories into yet another centralized repository when a new way to work comes about via a technology innovation.  Instead, information is expected to have a distributed characteristic, but access patterns, governance, management and policy enforcement should evolve based on new work patterns.

The question we as a business community are faced with is whether we should accept the imperfect world where such an artificial choice is forced upon us, or reject the status quo of mutual exclusivity between two very significant necessities for a business to be successful.  When we look closer at the key defining traits important for productivity and safety in a trusted enterprise, a few aspects are amplified.  Let’s consider each of the two dimensions more carefully.

Productivity for the user typically considers aspects such as:

  1. Mobility:  Ensure users have freedom to choose their devices, and access the right information from anywhere, at any time on any device.
  2. Delighting The New User:   Deliver a user experience that is completely intuitive, frictionless, efficient and just works the way one would expect it to!
  3. Ensuring Collaboration and Transparency Across Boundaries:  Whether it be geographical boundaries, device boundaries, infrastructure boundaries or organizational boundaries, people should have the option of full transparency and engagement to get their job done in the most effective ways.
  4. Matching the Home Computing Experience in the Workplace:  The most common question that gets asked by users is why is it so much easier for them to get stuff done at home versus getting work done in the workplace.  This includes simple and rapid provisioning  of technology that is as effortless as using Facebook
  5. Policy Automation:  Conventional wisdom has taught us that security, governance, compliance, rights management, etc. are restrictions that hamper user experience.  However, if implemented correctly, user experience can be materially enhanced by effective implementation of policy (e.g. don’t allow a sales person to open an older version of the price sheet by implementing an information rights management)

On the other hand, a trusted enterprise worries about capabilities such as:

  1. Security:  It isn’t just who has access to what information, but also having access to the right information at the right location in the right context.
  2. Governance and Compliance:  It isn’t just keeping your organization secure, but also ensuring the right governance and compliance of the information regardless of where the information lives.  Policy must follow content rather than being tied to a physical repository.
  3. Control: Sensitive and business critical information should be owned by corporations, not individuals.  If a device is lost, information on that device must be controlled by the corporation.  If a user decides to pursue other career options they should not be able to walk away with company sensitive information.
  4. Manageability:  IT should be able to make it easier for provisioning users, accounts, and customer experiences.
  5. Rights Management:  When information is shared outside corporate boundaries, organizations sharing the information shouldn’t lose control over the information.  Furthermore, at any point in time, information shared with others outside the organization should have the ability to disable information based on a set of criteria.

As we move into the new world where the user has taken control while IT is required to `keep the organization safe, compliant and secure, a new breed of solutions will emerge.  These will be solutions that deliver superior user experiences while not ignoring the risk, safety, compliance and manageability aspects that IT so rightfully cares about.  This will be a race where many will claim that they cater to this duality of needs, but only a few will be able to deliver on this promise at scale to enterprises.  The challenge is harder than it sounds, but results are far greater than they seem on the surface.  This is truly the new era of the content and collaboration market.  Like any discontinuous innovation, the success of this will be over-estimated in the short-term but grossly under-estimated in the long term.  The intersection where productivity meets trust will truly be a sea change for the content and collaboration work patterns within the enterprise.  Finally, organizations won’t be forced to make a choice between two very important needs of a business – keep my users productive while keeping my organization safe.

The Services Challenge

May 11, 2012

Guest Blogger: John O’Melia

John O’ Melia, Head of Services, EMC IIG Division

It wasn’t too long ago when the IT group in almost all large companies selected the technology platforms upon which they would build the business applications for the organization.  For many the goal was to deliver enterprise class solutions that could be rolled out across the organization with manageable pain and be supported and maintained with a reasonable TCO.  The “magic” for many of these organizations was getting just enough business user involvement to validate their work.  They would identify business unit representatives to be involved in their vendor selection work and in their requirements definition work and they would leverage these same folks to help to drive the implementation of the solution to their business units in the later stages of (more…)

Rules to Compete in the Enterprise Software Game

April 30, 2012

Guest Blogger: Rohit Ghai

Rohit Ghai, Head of Products, IIG Division

Are you worthy?

To play in the enterprise you must be worthy…. So it is with enterprise software as well. In addition to enterprise worthy support, enterprise worthy services one has to build enterprise worthy product in order to even be in the consideration set.

Before I get to the traits of enterprise software lets look at the typical traits of a corporation that we deem to be an “enterprise”:

  • Some things are really BIG. These organizations are giants – think really really BIG footprints. A big digital footprint (think vast quantities of data produced and consumed), a big carbon footprint (think big data centers, big factories, big operations, reams and reams of paper pervading thousands of business processes), a big geographical footprint (think a global organization with offices and people all across the world) and finally a big customer footprint (think thousands of customers across different segments and geographies using the company’s products or services).
  • Some things are really small. These organizations have extremely small tolerance for brand or reputation degradation (think floors full of lawyers and compliance maniacs even in unregulated industries), miniscule tolerance for downtime or business discontinuity (think people obsessing over the next flood in Thailand), very little patience in terms of time to value (think constant flux and a breakneck pace of change), a pretty small shared context (think thousands of people touching different parts of the elephant but no one sees the elephant) and finally a very small degree of homogeneity (think people of all ages, cultures, backgrounds and preferences).

So its pretty straight forward: to be enterprise worthy – you have to be able to handle (more…)

Cloud, Big Data, and Case Management: Transforming Business to a Predictive Enterprise

April 9, 2012

“A corporation is a living organism; it has to continue to shed its skin. Methods have to change. Focus has to change. Values have to change. The sum total of those changes is transformation.” – Andy Grove

I was recently interviewed by Tom Koulopoulos, President of the Delphi Group, during the Adaptive Case Management Virtual Summit 2012 (or ACM Live) on the major forces that are shaping business today and how case management and complementary technologies can help enterprises manage this change. The replay of this interview and demo is available here. I encourage you to check it out.

There’s little debate that social, mobile, cloud, and big data are changing our lives in ways we haven’t even imagined, and (more…)

A Better Approach to Compliance – Pervasive Governance

March 5, 2012

Compliance easily tops the list of concerns for business leaders, regardless of industry.   To understand why, you just need to look at the headlines – fraud, theft of customer data, lost information, industrial espionage, and the disclosures from Wikileaks. The tremendous growth of information combined with increased regulation, makes it easy to see the incredible pressure organizations are under to reduce risk. Yet, 77% of organizations today still do not have enforced retention policies over their paper and electronic information (according to AIIM).

But there is an even greater set of compliance challenges affecting organizations – driven by the demands of the New User.  These “New Users” are people in the workforce who have become much more mobile, social and increasingly reliant on cloud applications to drive greater productivity and organizational responsiveness.  As a result, information no longer rests just within the 4-walls of the organization; it’s extended out to remote offices, and contractors and now SaaS-based applications. It’s stored in file shares, desktops, laptops, paper archives, portable media and out to tablets and smartphones and other mobile devices.   IT now faces the daunting challenge of balancing the benefits of this new choice computing model against the overriding corporate obligation to manage and protect information – regardless of its location.  As a result, (more…)

Searching For A Better Answer? xPlore Your Way Through the Enterprise!

February 15, 2012

One of the first things that come to mind when talking about Information Management is the topic of Search.  It has been a source of great innovation and inspiration with success stories like Google and others in the consumer space.  However, in the enterprise space it’s also a source of frustration as the amount and complexity of information (both structured and unstructured) and the number of siloed repositories increase at an exponential rate.  Often there is too much information with varying levels of sensitivity, making it difficult to find what’s relevant for the right person in the right amount of time from the right content sources within an enterprise.  You also need to ensure the utmost security of information, allowing people to see only what they’re allowed to see on a result set– all without compromising performance. These issues become even more acute as business processes require dynamic access to multiple information sources and as business professionals become more dependent on the diversity of content to get new insights.

Against this backdrop, it’s surprising that Oracle has questioned our ability to innovate – especially where Search is perhaps one of the best and most recent testaments of our innovation.   As stated in my previous blogs, what’s at issue is not the commitment to innovation, but rather our different strategies to bring innovation forward to the marketplace.  While Oracle approaches Search from an “own it all – one size fits all” model, we pursue a best of breed and open innovation approach.

When we looked at developing the next generation Search engine (Documentum xPlore), we studied the success that Open Source players had against the commercial search vendors – whose innovation continues to be hampered by the ongoing cost and complexity of internal development.  As a result, we architected xPlore with the Lucene full text search engine, since it allowed us to tap directly into the innovation pipeline of the Open Source community – literally leveraging the skills of thousands of developers worldwide. On top of this foundation, we coupled our high-performance native xML database (xDB), which is far more flexible than relational databases for handling constantly changing data models and schemas.  To this we combined our state of the art technologies in linguistic analysis, content intelligence and virtualization (VMware) to deliver what is arguably one of the highest quality, fastest and most flexible Search offerings available.  And this innovation is paying off for our customers.  We’ve seen tremendous performance improvements over our previous Microsoft FAST offering, including:

  • 50% higher query throughput
  • 40% higher day-forward indexing throughput
  • 50% reduction in latency

xPlore is also best at understanding and leveraging the Documentum data and security model , which continues to be the gold-standard for highly regulated industries – including Pharmaceuticals, Financial Institutions and some of the world’s leading intelligence agencies. xPlore ensures that security policies are respected (only serving up what is allowed to be seen), without compromising  search performance and user experience.  Furthermore, as consumers we have come to expect faceted search (dynamically filtering on multiple levels) as the new paradigm.   Here again, xPlore excels due to its deep understanding of each information element along with its multiple explicit dimensions.   And the response has been tremendous with customers (across our entire install base) rapidly adopting xPlore based on its capabilities and future potential, not just to replace FAST.

However, our innovation goes well beyond the Search Engine.   We’ve combined xPlore with the full power of our Federated Search Server, allowing broad access to non-EMC sources in a completely unified search model.  Our Federated Search provides one of the largest libraries of adapters and extensibility options available, enabling you to access virtually any application and/or repository.  The result is a best of breed, battle tested and one of the most innovative Enterprise Search platforms on the market today. When you consider our xCP, Kazeon and Greenplum assets, we have the unique ability to act on search results, not just view them – a critical requirement for enabling the next generation of transformative business applications.

We’ve learned a great deal along our journey with Search, which we’ve translated into a strategy that fosters rapid innovation and ever increasing value for our customers.  Hopefully the perspectives I’ve shared will enable you to make the best informed decision, regardless if you subscribe to an “own it all” stack model or a best of breed & open innovation approach.  In the end, it comes down to choosing the model that best supports the speed and degree of business transformation you ultimately want to achieve – both now and into the future.  Simply put, we’ve taken an industry leading open-source search project and added massive amounts of value on top of it to provide a world class enterprise search solution for our customers.


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