Posted tagged ‘Enterprise’

Rules to Compete in the Enterprise Software Game

April 30, 2012

Guest Blogger: Rohit Ghai

Rohit Ghai, Head of Products, IIG Division

Are you worthy?

To play in the enterprise you must be worthy…. So it is with enterprise software as well. In addition to enterprise worthy support, enterprise worthy services one has to build enterprise worthy product in order to even be in the consideration set.

Before I get to the traits of enterprise software lets look at the typical traits of a corporation that we deem to be an “enterprise”:

  • Some things are really BIG. These organizations are giants – think really really BIG footprints. A big digital footprint (think vast quantities of data produced and consumed), a big carbon footprint (think big data centers, big factories, big operations, reams and reams of paper pervading thousands of business processes), a big geographical footprint (think a global organization with offices and people all across the world) and finally a big customer footprint (think thousands of customers across different segments and geographies using the company’s products or services).
  • Some things are really small. These organizations have extremely small tolerance for brand or reputation degradation (think floors full of lawyers and compliance maniacs even in unregulated industries), miniscule tolerance for downtime or business discontinuity (think people obsessing over the next flood in Thailand), very little patience in terms of time to value (think constant flux and a breakneck pace of change), a pretty small shared context (think thousands of people touching different parts of the elephant but no one sees the elephant) and finally a very small degree of homogeneity (think people of all ages, cultures, backgrounds and preferences).

So its pretty straight forward: to be enterprise worthy – you have to be able to handle (more…)

3 Critical Areas to be an Enterprise Worthy Software Company

April 19, 2012

Megatrends like Social, Big Data, Cloud and mobile are driving fundamental shifts in the business in this Post PC era.  One of those shifts is around the consumerization of IT where the user is in control of the devices and the applications they use to be more productive.  User experience is of paramount importance and the message is clear.  Users will not put up with complex user interfaces and find alternatives to enhance productivity by self-provisioning apps in the cloud.  As I’ve said before, a software company cannot be successful unless they minimize friction in the user experience.  The user gene must be developed in every software organization.

However, IT still remains a critical constituency within an organization.  Many that started from the consumer side of the house like Google have had some hiccups in catering to the CIO.  Three key areas must be evaluated closely when a software vendor claims to serve the enterprise.  They are around how a software company provides support for the enterprise, how a software company builds products for the user, but keeping in mind enterprise requirements, and how a software company enables an ecosystem of services, education and training for an enterprise.  What I thought would be valuable is for some of the leaders in EMC to discuss how they think of these very serious enterprise needs.  I’ve asked Mike Montoya, our head of support, Rohit Ghai, our head of products, and John O’Melia, our head of services to impart some wisdom on each of these areas on what it takes to effectively serve an enterprise while still ensuring that the user is who the software is designed for.

Hope you enjoy the 3 blogs that each of these very talented individuals have been kind enough to contribute to my blog.

9 Reasons To Choose A Corporate Job Over A Startup

March 21, 2012

I recently came across an article in FastCompany that almost reflects conventional wisdom in Silicon Valley.  The article was titled the– “8 Reasons to Choose a Startup Over a Corporate Job” – this inspired me to write a post from the opposite perspective.  This is more for those that haven’t had the opportunity to work in both environments and are (more…)

Searching For A Better Answer? xPlore Your Way Through the Enterprise!

February 15, 2012

One of the first things that come to mind when talking about Information Management is the topic of Search.  It has been a source of great innovation and inspiration with success stories like Google and others in the consumer space.  However, in the enterprise space it’s also a source of frustration as the amount and complexity of information (both structured and unstructured) and the number of siloed repositories increase at an exponential rate.  Often there is too much information with varying levels of sensitivity, making it difficult to find what’s relevant for the right person in the right amount of time from the right content sources within an enterprise.  You also need to ensure the utmost security of information, allowing people to see only what they’re allowed to see on a result set– all without compromising performance. These issues become even more acute as business processes require dynamic access to multiple information sources and as business professionals become more dependent on the diversity of content to get new insights.

Against this backdrop, it’s surprising that Oracle has questioned our ability to innovate – especially where Search is perhaps one of the best and most recent testaments of our innovation.   As stated in my previous blogs, what’s at issue is not the commitment to innovation, but rather our different strategies to bring innovation forward to the marketplace.  While Oracle approaches Search from an “own it all – one size fits all” model, we pursue a best of breed and open innovation approach.

When we looked at developing the next generation Search engine (Documentum xPlore), we studied the success that Open Source players had against the commercial search vendors – whose innovation continues to be hampered by the ongoing cost and complexity of internal development.  As a result, we architected xPlore with the Lucene full text search engine, since it allowed us to tap directly into the innovation pipeline of the Open Source community – literally leveraging the skills of thousands of developers worldwide. On top of this foundation, we coupled our high-performance native xML database (xDB), which is far more flexible than relational databases for handling constantly changing data models and schemas.  To this we combined our state of the art technologies in linguistic analysis, content intelligence and virtualization (VMware) to deliver what is arguably one of the highest quality, fastest and most flexible Search offerings available.  And this innovation is paying off for our customers.  We’ve seen tremendous performance improvements over our previous Microsoft FAST offering, including:

  • 50% higher query throughput
  • 40% higher day-forward indexing throughput
  • 50% reduction in latency

xPlore is also best at understanding and leveraging the Documentum data and security model , which continues to be the gold-standard for highly regulated industries – including Pharmaceuticals, Financial Institutions and some of the world’s leading intelligence agencies. xPlore ensures that security policies are respected (only serving up what is allowed to be seen), without compromising  search performance and user experience.  Furthermore, as consumers we have come to expect faceted search (dynamically filtering on multiple levels) as the new paradigm.   Here again, xPlore excels due to its deep understanding of each information element along with its multiple explicit dimensions.   And the response has been tremendous with customers (across our entire install base) rapidly adopting xPlore based on its capabilities and future potential, not just to replace FAST.

However, our innovation goes well beyond the Search Engine.   We’ve combined xPlore with the full power of our Federated Search Server, allowing broad access to non-EMC sources in a completely unified search model.  Our Federated Search provides one of the largest libraries of adapters and extensibility options available, enabling you to access virtually any application and/or repository.  The result is a best of breed, battle tested and one of the most innovative Enterprise Search platforms on the market today. When you consider our xCP, Kazeon and Greenplum assets, we have the unique ability to act on search results, not just view them – a critical requirement for enabling the next generation of transformative business applications.

We’ve learned a great deal along our journey with Search, which we’ve translated into a strategy that fosters rapid innovation and ever increasing value for our customers.  Hopefully the perspectives I’ve shared will enable you to make the best informed decision, regardless if you subscribe to an “own it all” stack model or a best of breed & open innovation approach.  In the end, it comes down to choosing the model that best supports the speed and degree of business transformation you ultimately want to achieve – both now and into the future.  Simply put, we’ve taken an industry leading open-source search project and added massive amounts of value on top of it to provide a world class enterprise search solution for our customers.

Social Content Governance: Who Provides It? How should it be Provided?

May 13, 2010

The Enterprise Content Management (ECM) industry has gone through significant transformations over the course of the past decade.  A seminal event that got ECM on the mainstream map was the Enron debacle a few years ago, followed by Sarbanes Oxley, followed by Federal Rules of Civil Procedure changes that occurred in late 2008. My point is that a series of events increased the need for better information governance, and the logical suppliers were those that provided information management capabilities using their ECM technologies. 

It can be argued right now that information governance as a market might even be a larger addressable market than the ECM market over the next few years, largely because of increased regulation and significant exposure to organizations from mismanagement and poor governance of information. 

But I think there is a larger problem that needs to be solved by these information governance initiatives: the need for governance of the social content  is starting to be generated within organizations at a very rapid pace. Wikis, ad hoc collaborative content, microblogs, and blogs like these typically don’t have good governance policies enforced around them. Those suppliers that provide solutions to address this problem will find themselves in high demand. Those that don’t effectively position themselves for it will be at a great disadvantage due to the rapid growth of social business content. 

Coming up with effective solutions won’t be easy, however. If usability and governance aren’t completely balanced, enforcement will be nearly impossible to achieve. Given the popularity and proliferation of cloud-based models in social computing, it might be an ideal time for the ECM vendors to bring about information governance capabilities as a cloud service.  Furthermore, it will be imperative for (more…)


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