Posted tagged ‘Post-PC era’

The Services Challenge

May 11, 2012

Guest Blogger: John O’Melia

John O’ Melia, Head of Services, EMC IIG Division

It wasn’t too long ago when the IT group in almost all large companies selected the technology platforms upon which they would build the business applications for the organization.  For many the goal was to deliver enterprise class solutions that could be rolled out across the organization with manageable pain and be supported and maintained with a reasonable TCO.  The “magic” for many of these organizations was getting just enough business user involvement to validate their work.  They would identify business unit representatives to be involved in their vendor selection work and in their requirements definition work and they would leverage these same folks to help to drive the implementation of the solution to their business units in the later stages of (more…)

6 Behaviors Large Enterprise Software Firms Can Learn From Startups

April 2, 2012

Being in Silicon Valley, working for a large software company, and conditioned to be paranoid about the next big thing, I often reflect on what large software providers can learn from the startup mentality.  Tech startups are a truly admirable bunch, a critical part of our fabric and a great source of inspiration for creative ideas.  Yes, they do lack a lot of critical ingredients that large enterprises look for in a technology company; but there are several areas where large enterprise software companies can benefit from the startup thinking.  Here are a few: (more…)

The Post PC-Era

May 11, 2011

Yesterday, May 10, I gave a keynote presentation at Momentum at EMC World in Vegas, and shortly after I began to reflect on the past several months which have been a whirlwind.

As most of you know, I joined EMC’s Information Intelligence Group last July after having co-run Doculabs for close to 17 years.  Not knowing how it would feel to move from a “think-tank outfit” to a major enterprise vendor, and my strong obsession for not wanting to make my blog a commercial for a company’s products, I decided to take some time to reflect and hold off on writing blogs. But now I’m back, in a big way. And what a great period for reflection it has been!!

This is a great time to be alive in the high-tech sector.  We are undergoing a major market transition in technology that only occurs once every 10 to 15 years.    So here are my thoughts on how fundamentally (more…)

THE NEW USER in the Post-PC Era

May 5, 2011

IT is undergoing on of the most significant transitions in history as we move into the Post-PC era.  This sort of material transformation typically happens only once every 10 to 15 years.  What also unique about this market transition compared to the market transitions of the past is that this time technology innovation is starting on the consumer end and bleeding into the work place.  Breakthrough innovations in the past transitions all started in the work place and bled into our home lives. As the Post-PC era takes effect, a NEW USER is starting to emerge.  This NEW USER has an entirely different set of expectations on how technology helps him/her get work done.  In fact, there is a much different work pattern in the way he/she expects to work compared to the past.  There is also a basic question that this NEW USER asks on a daily basis – “Why am I so much more productive at home than I am in the workplace?”.

As the diagram above illustrates, the NEW USER has a different set of expectations and work patterns.  The key expectations are…

  1. …that THE NEW USER is inherently more social and collaborative in the way he/she works: Today at home social media usage has surpassed email usage.  In the workplace, this same pattern will emerge.  The NEW USER will want to work more transparently, interact with others in a more inclusive manner, and expects the systems at work to provide the same richness and simplicity as they do at home
  2. …that THE NEW USER demands simplified provisioning of technology:  The expectation here is that the new user is used to having functionality provisioned to him/her in minutes and hours versus days and months.  There is an inherent pre-requisite that provisioning of functionality be simple in order for them to use the technology.  Users have always wanted provisioning to be simple.  It’s just that today the NEW USER has a better set of available alternatives.
  3. …that THE NEW USER wants control and choice:  Last but not the least, THE NEW USER expects full control and choice on the devices and applications they end up using to get work done and be more productive.  Also these devices and applications aren’t always different from the ones that they use at home.

The NEW USER’s NEW expectations make enterprise IT’s job materially more complex.  They must give the NEW USER the ultimate social collaborative experience in evolved work patterns, simplified provisioning, and choice, while still providing risk management, audit trails enablement  and ensure regulatory compliance as users  work in a transparent manner.  My colleague Chuck Hollis puts it best about THE NEW USER being different about their attitude with technology — “THE NEW USER is smart, self-sufficient and comfortable with powerful technologies.  THE NEW USER needs advanced levels of IT services, and is more than comfortable contracting for these independently if not available through a traditional IT storefront During any market transition there are winners and losers.  The companies that succeed in the Post-PC era will have optimized the experience for the NEW USER while effectively managing risk from such actions in this new Post-PC era.


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